WORK EXPERIENCE
VISA
SVP GLOBAL CONTACT CENTERS
USAA
HEAD OF ENTERPRISE COMPLAINTS
FIRST HORIZON NATIONAL CORPORATION
HEAD OF CONTACT CENTER & CUSTOMER EXPERIENCE OFFICER
CAPITAL ONE
SVP/SENIOR DIRECTOR CUSTOMER ADVOCACY
MICROSOFT
DIRECTOR/LEAD PROGRAM MANAGER & MASTER BLACK BELT
JOHNSON & JOHNSON
SIX-SIGMA & OPERATIONS LEADERSHIP
COUNTRIES VISITED
YEARS OF LEADERSHIP
DOLLARS SAVED
LEADERSHIP COMPETENCIES
Customer Experience Transformation
Strategy Development
Process Excellence
Program Management
EDUCATION & PROFESSIONAL CERTIFICATIONS
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MBA, University of North Carolina, Chapel Hill