WORK EXPERIENCE

VISA

SVP GLOBAL CONTACT CENTERS

USAA

HEAD OF ENTERPRISE COMPLAINTS

FIRST HORIZON NATIONAL CORPORATION

HEAD OF CONTACT CENTER & CUSTOMER EXPERIENCE OFFICER

CAPITAL ONE

SVP/SENIOR DIRECTOR CUSTOMER ADVOCACY

MICROSOFT

DIRECTOR/LEAD PROGRAM MANAGER & MASTER BLACK BELT

JOHNSON & JOHNSON

SIX-SIGMA & OPERATIONS LEADERSHIP

COUNTRIES VISITED

YEARS OF LEADERSHIP

DOLLARS SAVED

LEADERSHIP COMPETENCIES

Customer Experience Transformation

Strategy Development

Process Excellence

Program Management

 

 

EDUCATION & PROFESSIONAL CERTIFICATIONS

  1. MBA, University of North Carolina, Chapel Hill

BS, Chemical Engineering University of Maryland at College Park

Executive Banking Certification, Louisiana State University, 2012

Project Management Certification, PMI Institute, 2007

Lean Six Sigma Black Belt Certified, 1998