About Alice

About Alice Sesay Pope

Alice Sesay Pope is a global customer experience and AI transformation leader with more than 25 years of experience driving large-scale change across financial services, payments, technology, and consumer businesses.

Most recently, Alice served as a Vice President at Amazon, leading a 10,000+ person global organization focused on device, digital, and Alexa support. Her teams spanned multiple continents and cultures, delivering complex operations for some of the world’s most demanding customers.

Prior to Amazon, Alice held senior leadership roles at Visa, Capital One, Microsoft, USAA, and Johnson & Johnson, where she consistently delivered measurable improvements in customer satisfaction, digital adoption, efficiency, and employee engagement.