Alice Sesay Pope

Alice Pope

Alice Pope

Global Customer Experience & AI Transformation Leader
Former Amazon VP • Board Advisor • Transformation Executive

TRUSTED BY LEADERS AT:

CONSULTING & ADVISORY

Enterprise CX & AI strategy, operating model redesign, and large-scale transformation leadership.

SPEAKING & WORKSHOPS

High-energy, practical keynotes and workshops on AI + empathy, CX transformation, and customer-obsessed leadership.

BOARD & GOVERNANCE

Independent, global perspective on customer trust, digital risk, and growth at the board level.

GLOBAL ORGANIZATIONAL IMPACT

  • Led a 10,000+ person global organization across North America, Europe, Africa, Asia, and South America, integrating CX, operations, and digital capabilities.
  • Drove large-scale digital self-service and automation programs that reduced manual transactions by double-digit percentages while improving customer satisfaction.
  • Guided complex M&A integrations impacting millions of customers and tens of billions in deposits, with minimal disruption to service.
  • Built and transformed contact center and support operations for highly regulated industries (financial services, payments, technology, healthcare).