ALICE SESAY POPE
Global Customer Experience Executive | AI Governance
Transformation Architect | Keynote Speaker | Board Director
The Trust Algorithm by Alice Sesay-Pope is a strategic guide for navigating the generative AI revolution within customer experience. The author argues that while AI offers unprecedented efficiency, its true value lies in its ability to build consumer trust through every interaction.
- Why trust, not technology, is the true currency of the AI era
- How scaling AI without transparency, accountability, and human oversight can quickly erode customer confidence and damage brand loyalty
- How to use the “Trust Scorecard,” a diagnostic tool for measuring organizational trust with the same rigor as financial performance
TRANSFORMATIONAL LEADERSHIP
Transform Customer Experience. Modernize Operations. Lead Through Technology Shifts. Without Losing Trust. Fortune 100 Executive. Trusted by Boards and Leaders to Navigate What’s Next.
SPEAKING
Alice Pope is a sought-after executive voice for organizations navigating growth, transformation, and the evolving role of Customer Experience in an AI-enabled enterprise. Drawing on more than 30 years of leadership within Fortune 100 environments, she delivers insights grounded in real-world execution.
BOARD & ADVISORY
Alice Pope brings board-ready leadership shaped by decades of executive experience leading complex, global organizations at scale. She offers a disciplined approach to governance, strategy, and risk—grounded in operational expertise across customer experience, transformation, and enterprise performance.
AI COMPLIANCE/GOVERNANCE
Alice Pope operates at the intersection of executive leadership and AI-enabled transformation, with a focus on responsible adoption, governance, and enterprise impact. She helps organizations and boards navigate the complexities of integrating AI—including GenAI—into operations while maintaining oversight, compliance, and trust
“Alice often served as the voice that cut through technical noise at Amazon, redirecting every high-level conversation back to what mattered most: the customer.
The partnership between CX and Product Design was vital for ensuring every decision led back to durable customer outcomes. I am genuinely thrilled for her upcoming book, The Trust Algorithm, especially as she addresses the ‘trust recession’ currently being amplified by how businesses are being transformed by generative AI.“
Hyun Lee, Ph.D. MIT
Former Corporate VP at Amazon and Samsung