Alice Sesay Pope
Board Director, AI Governance, Transformation and Customer Executive
Author: Trust Algorithm- How Leaders Build Trust with Generative AI
TRUSTED BY LEADERS AT:
CONSULTING & ADVISORY
Enterprise CX & AI strategy, operating model redesign, and large-scale transformation leadership.
SPEAKING & WORKSHOPS
High-energy, practical keynotes and workshops on AI + empathy, CX transformation, and customer-obsessed leadership.
BOARD & GOVERNANCE
Independent, global perspective on customer trust, digital risk, and growth at the board level.
GLOBAL ORGANIZATIONAL IMPACT
- Led a 10,000+ person global organization across North America, Europe, Africa, Asia, and South America, integrating CX, operations, and digital capabilities.
- Drove large-scale digital self-service and automation programs that reduced manual transactions by double-digit percentages while improving customer satisfaction.
- Guided complex M&A integrations impacting millions of customers and tens of billions in deposits, with minimal disruption to service.
- Built and transformed contact center and support operations for highly regulated industries (financial services, payments, technology, healthcare).