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Transformation From the Inside Out
by Alice Sesay Pope

Business leaders have to be well-rounded, capable of high-level strategy, smart about digital transformation, close to customers, and self-aware. Alice Pope has made a career in transforming companies customer experience to award-winning levels. While much of her approach utilizes Six Sigma methods, she never forgets to place the customer and her teams at the forefront of her transformational efforts. “Transformation From the Inside Out” delivers proven methods and real insights that will benefit C-levels, business owners, and transformational leaders.

Her quote: “Customers don’t care about your policies. Find and engage the need. Tell the customer what you can do”; Listed as a top customer service quote by Forbes and Hubspot